BH True Stay Ltd
Effective Date: 20/02/24
BH True Stay Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us regarding our services operating across London and South Wales.

1. Information We Collect

We may collect and process the following information:

• Your name
• Email address
• Telephone number
• Property details
• Any information submitted via our contact or enquiry forms
• Website usage data via cookies and analytics tools

2. How We Use Your Information

We use your information to:

• Respond to enquiries
• Provide property management services
• Communicate regarding potential partnerships
• Improve our website and services
• Comply with legal obligations

We do not sell, rent, or trade your personal information.

3. Lawful Basis for Processing

Under UK GDPR, we process personal data on the following lawful bases:

• Consent
• Legitimate interest
• Contractual necessity
• Legal obligation

4. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
Your data is retained only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.

5. Sharing of Information

We may share personal data with trusted third-party service providers where necessary to deliver our services. These providers are required to handle your data securely and in compliance with UK data protection laws.

6. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Object to processing
• Withdraw consent at any time

To exercise any of these rights, please contact us at:
Email: hello@bhtruestay.co.uk

7. Cookies

Our website uses cookies to enhance user experience and analyse website performance. Please refer to our Cookie Policy for further information.

8. Contact Information

BH True Stay Ltd
Email: hello@bhtruestay.co.uk
Website: bhtruestay.co.uk
Operating across London and South Wales